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Corona Virus (COVID-19)

Central Books in now closed for business and expects to be closed until at least 1st May 2020.

Updates 31st March 2020

Central Books is planning to be open for deliveries to our warehosue ONLY on Thursday 16th April and Friday 17th April. We will be using a very low number of staff for opening for deliveries, thus increase the social isolation for each person working at the warehouse.  We ask publishers who have books or magazines in transit that could be delivered on these days to get in touch, you can still use the email address goodsin@centralbooks.com, you might get an answer from a different person, the answer may not be immediate but it will come.

This opening for deliveries ONLY is pat of our response to the crisis. We hope to learn from it, be able to announce other days in which we can take deliveries and in time re-open completely. Updates will be posted on this site.

We have now heard that both Bertram Books and Gardners Books have both temporarily closed see The Bookseller's article https://www.thebookseller.com/news/bertrams-closes-over-coronavirus-risk-staff-1198341 .  We also beleive that Amazon has stopped placing Amazon Advantage Orders, so it looks like Amazon are not restock Amazon Adavantage Consignment stock for the moment.

Like everyone we know that during a pandemic, events can move very quickly, below is the most recent news we have about how Central Books is reacting to Coronavirus (COVID-19) and how it is effecting the distribution of books and magazines.

Central Books will keep this page as up to date as we can. At the end of this article are some questions and our current answers that you may want to ask.  

Central Books is no longer open for normal business. This has been a very hard decision to make but we fell it is the correct decision, right now everyone's health is more important than business. For a company based in London it is not possible to stay open and expect staff to travel safely to work, particularly as most staff use public transport which the Mayor of London has asked non-key workers to avoid.

Events are changing quickly so our future planning is limited. We will assess the situation daily and post updates on this page.

The growing coronavirus crisis has lead to almost all bricks and mortar shops in Europe closing.

We will be posting updates to how this virus effects Central Books - so please visit this page https://www.centralbooks.com/kbase/Coronavirus.html for updates.

We did send out emails to our publisher clients via mail chimp, If you are a publisher and you have not received one of our recent mail chimp emails about Corona Virus you may wish to subscribe see how at the bottom of this page.

We hope you all remain well.

We are expecting to get a number of repeat questions about how we will operate during this crisis thus the question and answer section below.  Please understand that as the situation develops, we may change the answers.

As time has gone on more generic questions are being asked so there are now three sections to these Questions and Answers, 

  • General

  • Book Publishers

  • Magazine Publishers

  • Retailers & Wholesalers

Each question is numbered so we can refer to it in emails we exchange or for cross referencing. Please excuse some repetition.

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General Questions & Answers

 

General Question 1: How long will Central Books be closed?

General Answer 1:   We do not know is the most accurate answer. Our current plan is to stay shut until the end of April and open in May but this re-opening date could easily end up being later.

 

General Question 2: Are despatches getting delayed?

General Answer 2:   We cleared all our processed orders on the 24th March. Yes, deliveries are getting delayed especially overseas deliveries. In Italy, Spain, Austria, Germany and France book and magazine shops have been told to close, so no deliveries to many shops.

 

Book Publisher Questions and Answers

Book Question B3: Can Central Books still take deliveries from publishers and printers?

Answer B3:   We are mostly closed for deliveries; at the top of this page you may see some special delivery only open days. We will update this page when we have more information please double check, we are open before trying to send us any deliveries.  This answer is likely to be updated so please keep an eye out for changes. Some publishers have already got books travelling towards Central Books on a boat, we understand that these cannot be stopped. If you have books already travelling to us then please get in contact and we will try to help solved the problem.

 

Book Question B4: Should publishers delay publication?

Answer B4:   If you have not yet started the print presses rolling then we recommend delaying your publication. 

 

Book Question B5: Should we delay special gratis free copy espatches?

Answer B5:   Sorry we can no longer process any orders or despatch requests. 

 

Book Question B6: Who can I contact at Central Books?

Answer B6:   We fear that some of us will get ill and hope it will only lead to days in bed. At the moment a number of our staff are able to look at emails remotely. Answers to your emails might not come straight away but for the moment try emailing the person you normally contact.

  

Book Question B7: What we will happen if a shop misses an issue of a magazine whilst they are temporarily closed?

Answer B7:   When shops start to re-open, we will discuss with each shop how they would like to catch up with magazine issues that have come out whilst they were closed.

 

Book Question B8: Should overseas printers send Central Books books during this crisis?

Answer B8:   Please stop all deliveries to Central Books while we are closed. Please also read the Question and Answer above B3.

 

Book Question B9: What will happen for those publishers who have proportionately more stock at Central Books and are charged for storage or excess storage?

Answer B9:   As Central Books will continue to pay rent on a large amount of the books they store and will still have to pay rates, we are not able to suspend excess storage charges.

 

Magazine Publisher Questions and Answers

Magazine Question M3: Can Central Books still take deliveries from publishers and printers?

Magazine Answer M3:   We are mostly closed for deliveries; at the top of this page you may see some special delivery only open days. We will update this page when we have more information please double check, we are open before trying to send us any deliveries.  This answer is likely to be updated so please keep an eye out for changes. Some publishers have already got magazine travelling towards Central Books on a boat, we understand that these cannot be stopped. If you have books already travelling to us then please get in contact and we will try to help solved the problem.

 

Magazine Question M4: Should publishers delay publication?

Magazine Answer M4:   If you are a magazine publisher who sells most of their copies through subscription then prioritise those subscribers and leave Central Books to do what it can. If you lack a significant subscriber base delay publication if you can. 

 

Magazine Question M5: When a publisher is able to deliver a delayed issue how many copies should they deliver?

Magazine Answer M5:   As we do not yet know when each country will allow shops to re-open our current answer to this question is a guess, our answer presumes that shops will be able to start re-opening within 3 months. If your magazine comes out four or less times a year then send us the usual number of copies. If the frequency is more often than 4 times a year, so monthly or bi-monthly then once you see a definite prospective re-opening date for Central Books appear on this site get in touch with us, if possible 2 weeks before the re-opening date. We expect to update this answer as we explore more possibilities. 

 

Magazine Question M6: What we will happen if a shop misses an issue of a magazine whilst they are temporarily closed?

Magazine Answer M6:   When shops start to re-open, we will discuss with each shop how they would like to catch up with magazine issues that have come out whilst they were closed.

 

Magazine Question M7: What will happen if a shop orders a back issue or current issue of a magazine whislt we are closed?

Magazine Answer M7:   We will record their order and supply it when the shop re-opens. Please note that some accounts ask us not to record orders unless we can supply those orders straight away and others ask us only to record orders for a minimum length of time. 

 

Magazine Question M8: Should overseas printers send Central Books; books or magazines during this crisis ?

Magazine Answer M8:   Please stop all deliveries to Central Books while we are closed.  If you have magazines already in transit please also read the Question and Answer above B3.

 

Magazine Question M9: What will happen for those small number of magazines who are charged a storage fee for the stock held at Central Books?

Magazine Answer M9:   As Central Books will continue to pay rent on a large amount of the books and magazines they store and will still have to pay rates, we are not able to suspend storage charges.

 

Retailer and Wholesaler Questions and Answers

 

Retailer Question R3: Should a retailer still place orders?

Retailer Answer R3:   If you are happy to wait for your order to be despatched as soon as we re-open then we hare happy to take any orders. Please see below for details about the digital ordering systems TeleOrdering and PubEasy. 

 

Retailer Question R4: TeleOrdering - how is Central Books treating TeleOrders?

Retailer Answer R4: If a retailer sends an order via TeleOrdering we will process the order in good time. If the retailer has flagged the order as do not record, we will NOT record.

 

Retailer Question R5: PubEasy - how is Central Books treating PubEasy orders?

Retailer Answer R5:  It is our understanding that retailers use PubEasy to see what is available before ordering. Whilst we are closed our stock is not available so PubEasy will show our stock as “No orders allowed!” . We will ask PubEasy to update this notice once we can make our stock available again. 

Subscribe to our Mail Chimp email lists:

If you are a book publisher and you know your vendor or bookweb logins details you can subscribe to our mail chimp email list https://www.centralbooks.com/kbase/book-publishers-information/subscribepublishersmailinglist.html.

If you are a magzine publisher and you know your vendor or bookweb logins details you can subscribe to our mail chimp email list https://www.centralbooks.com/kbase/magazine-publishers-information/magazine-publishers-mailing-list.html

If you do not know your logins email Mark or Bill, but remember this page will  have the most up to date information on it.

Central Books in now closed for business and expects to be closed until at least 1st May 2020. 

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